PICK UP - Please read before ordering
Pick up location: Your order can be collected from out partner company Kookie Haus, which is located at 2/20 Pooks road, Ranui Auckland
Pick up days/time: Monday - Sunday 9am till 4pm -
Next day pick up: Cut off time for next day pick ups are 2pm. Eg: I want doughnuts for Saturday pick up, order needs to be placed by 2pm Friday.
Requested day/time: You can leave us a note (before checkout) of your preferred day/time. We will have your order ready for you then and will either email/phone you to let you know it is ready on the day of pick up.
Cancelling an order: If you let us know by 4pm the day prior to pick up, you will get a full refund.
If you cancel the order on the day of pick up, we will try to on-sell your doughnuts. How ever many we sell, we will refund you Eg: You order 8 doughnuts and we only sell 6, you will be refunded for those 6 doughnuts.
Should you not turn up and/or not inform us, we will NOT re-make your doughnuts and we will have your day old doughnuts waiting for you.
No requested day/time: Should you place an order and leave no preferred day/time of pick up, we will NOT make your order until we have confirmation from you.
Urgent orders: Please either email us at firstname.lastname@example.org or phone 021-050-3099